Return & Refund Policy

We want you to shop with confidence. Please read our return and refund policy carefully before placing your order.

Order Cancellation

All change-of-mind cancellations before shipment are subject to a 10% cancellation and payment processing fee.

If the order has not been shipped yet and the cancellation is requested due to customer change of mind, incorrect order, or other non-product-related reasons, a 10% cancellation and payment processing fee will be deducted from the refund.

This fee helps cover payment platform transaction fees and order processing costs.

Once the order has been processed, packed, shipped, or handed over to the carrier, cancellation may no longer be possible. In that case, the order may need to be handled according to our return policy.

If the cancellation is caused by our inventory issue, shipping issue, or other seller-side reason, we will review the order and provide the appropriate solution.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must meet all of the following conditions:

• The item must be unused and unassembled.

• The item must be in its original packaging.

• The package must remain in its original size and weight condition.

• The item must show no signs of use, wear, damage, modification, installation, or assembly.

• All parts, accessories, manuals, tools, and packaging materials must be included.

Returned items that are used, assembled, damaged, modified, missing parts, or not returned in the original packaging may not be accepted.

Original Packaging Requirement

Due to the size and weight of go karts and off-road vehicles, original packaging is required for all returns.

The product must be packed securely in the original cartons, with the original protective materials, original package dimensions, and original package weight as close as possible to the condition in which it was delivered.

If the item is not returned in its original packaging, or if the packaging is changed in a way that affects safe transportation, the return may be refused or additional fees may apply.

Return Authorization Required

Please contact us before returning any item.

Returns sent without prior approval may not be accepted. Our support team will provide return instructions after reviewing your order information and return request.

When contacting us, please include:

• Order number

• Product model

• Reason for return

• Photos or videos showing the product condition

• Photos of the original packaging

Return Shipping

For returns due to customer preference, change of mind, incorrect order, or other non-defective reasons, the buyer is responsible for return shipping costs.

Oversized vehicle return shipping can be expensive. Please confirm all product details before placing your order.

Damaged or Missing Parts

If your item arrives with shipping damage or missing parts, please contact us as soon as possible with your order number, photos or videos, and a clear description of the issue.

After reviewing the information, our support team may provide replacement parts, installation guidance, or another suitable solution.

Please do not return the product without contacting us first.

Refund Process

After we receive and inspect the returned item, we will notify you whether the refund is approved.

If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and post the refund.

Original shipping costs, return shipping costs, service fees, or other non-refundable charges may be deducted from the refund when applicable.

Non-Returnable Conditions

Returns may be refused if the item:

• Has been used, ridden, assembled, or installed

• Shows signs of wear, damage, modification, or misuse

• Is missing parts, accessories, manuals, or packaging materials

• Is not returned in the original packaging

• Is returned with changed package size, changed package weight, or unsafe packaging

• Is damaged during return shipping due to improper packaging

• Was returned without approval

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will do our best to cancel it. Once an order has been processed, packed, shipped, or handed over to the carrier, cancellation may no longer be possible.

Contact Us

If you have questions about returns, refunds, damaged parts, missing parts, or order cancellation, please contact our support team with your order number and product model.