Shipping availability and delivery times depend on your destination, selected model, and current inventory.
Order processing: 3–15 business days before shipment.
Delivery Destinations
United States & Canada
In stock in the destination country: Oversized parcel or freight delivery, with an estimated transit time of 5–10 business days.
Not in stock in the destination country: Ocean freight followed by local delivery, with an estimated transit time of 30–40 business days.
Europe — Listed Countries Only
Germany, Belgium, Luxembourg, the Netherlands, Austria, Poland, the Czech Republic, Slovenia, Denmark, France, Spain, Italy, Finland, Sweden, Portugal, Hungary, Bulgaria, Estonia, Greece, Ireland, Croatia, Latvia, and Romania.
Shipping method: Rail or ocean freight.
Estimated transit: 40–50 business days.
New Zealand & Australia
Shipping method: Ocean freight.
Estimated transit: 50–60 business days.
Other Countries
We do not offer direct delivery to countries not listed above. Customers in other countries must arrange their own freight forwarder. We can deliver the order to an agreed freight forwarding facility near our factory in China; onward international transportation must be arranged by the customer.
Shipping Details
Excluded areas: Remote and outlying islands. Please contact us to confirm service availability for your exact address.
Shipping charges: Calculated and displayed at checkout based on your order and delivery address.
Import duties and taxes: Any duties and taxes collected through our checkout are displayed before payment. If duties are not listed, contact us before ordering to confirm the import charges for your destination.
Transit estimates begin when your order ships and do not include order processing.
Your go-kart may arrive in multiple packages. Batteries and certain components may ship separately and arrive on different dates.
Tracking details will be shared as they become available.
Business days exclude weekends and public holidays. Delivery dates are estimates and may change due to stock availability, customs clearance, weather, or carrier delays. Contact us before ordering to confirm availability and the current estimate for your address.
Returns & Exchanges
Under our voluntary change-of-mind return policy, contact us within 14 days of delivery. Items must be unused, unassembled, and in their original packaging, with all parts, accessories, and manuals included.
These conditions do not restrict statutory withdrawal rights or rights relating to damaged, defective, or incorrect items. See the consumer rights section below.
How to Request a Return
Contact Zyliathor Support by email or WhatsApp. Include your order number, reason for return, and photos showing the item's condition.
Wait for return instructions and the correct return address before shipping anything back.
Pack all components securely and ship the return within 7 days of receiving approval, unless a different period applies under your statutory rights.
After inspection and approval, we will issue your refund to the original payment method within 5–7 business days, subject to any earlier legal deadline. Your payment provider may need additional time to post it.
Return Costs
Change-of-mind return shipping: Paid by the customer, except where applicable law requires otherwise.
Applicable return fee: No return processing or restocking fee.
Original shipping charge refund: Non-refundable for voluntary change-of-mind returns, except where a refund is required by applicable law.
Damaged, Defective, or Incorrect Items
Please contact us promptly with your order number and photos or videos of the issue. We will review the problem and arrange an appropriate solution. Change-of-mind conditions do not determine how a product fault is handled.
Exchanges
Exchanges depend on product availability. Contact us first so we can confirm stock, any price difference, and shipping arrangements.
Order Cancellations
Need to cancel or change your order? Contact us as soon as possible so we can check its status.
Cancellation request window: Within 24 hours of placing your order, subject to the order status and terms below.
This voluntary cancellation policy does not limit statutory withdrawal or cancellation rights.
How to Cancel
Email or WhatsApp Zyliathor Support with your order number and cancellation request.
We will check the order status and confirm whether the cancellation can be completed.
You will receive confirmation by email once your cancellation has been processed.
Cancellation Terms
Orders not yet shipped: Standard orders may be canceled within 24 hours, provided production or fulfillment has not started.
Orders in production or fulfillment: Not eligible for voluntary cancellation once production or fulfillment has begun, except where required by law.
Custom or special-order items: Not eligible for voluntary cancellation, except where required by law. Simply labeling an item a special order does not remove statutory withdrawal rights.
Applicable cancellation fee: Where legally permitted, approved voluntary cancellations are subject to a 10% processing fee, calculated on the price paid for the canceled items after discounts, excluding shipping and taxes. This fee does not apply to statutory withdrawals or refunds required by law.
If your order has already shipped, we may be unable to stop it in transit. Contact us for the available options, including a return after delivery where eligible.
Refund Timing
Approved cancellation refunds will be issued to the original payment method within 5–7 business days, subject to any earlier legal deadline. The time it takes to appear in your account depends on your bank or payment provider.
For voluntary cancellations, please wait for our confirmation. Exercising a statutory withdrawal right does not require our prior approval.
Statutory Consumer Rights
Where EU statutory withdrawal rights apply, you may withdraw without giving a reason by notifying us within 14 days of delivery. The statutory return period applies instead of our 7-day return deadline. Necessary inspection of the goods does not remove this right. No cancellation or restocking fee applies, and standard outbound delivery charges are refundable. Refunds are due within 14 days of your withdrawal notice, but may be withheld until we receive the goods or evidence of return shipment, whichever is earlier. Legally permitted deductions for diminished value may apply.
Genuinely personalized goods may be exempt from statutory withdrawal rights. The 24-hour limit, production status, and special-order label do not override statutory rights where those rights apply. These provisions take precedence over conflicting terms above.
